Terms and Conditions – Gleeson Social Media
We know terms and conditions are not exciting to read. But they matter. They protect both of us and set clear expectations from day one.
This document explains what we provide, what we need from you, how payment works, and how we handle issues if they arise.
If anything is unclear, ask us. Clear communication prevents problems later.
1. Agreement Overview
When you hire Gleeson Social Media, you enter a business agreement with us. By signing a proposal or starting services, you confirm that you agree to these terms. If signing for a company, you confirm you have the authority to do so.
We may update these terms when needed. If changes are significant, we will notify you at least 30 days in advance. Continued use of our services means you accept the updates.
2. Services
The exact services we provide are listed in your signed proposal or service agreement. We deliver those services using professional standards and current industry best practices.
Unless stated otherwise, we do not provide website development, legal advice, PR crisis management, or services outside the agreed scope.
If you want to expand or change services, we can adjust the scope and pricing in writing.
3. Your Responsibilities
Successful results require partnership.
- Provide timely access to accounts and brand assets
- Approve content without unnecessary delays
- Share accurate business information
- Confirm you own or have rights to the materials provided
You are responsible for account security, including passwords and two-factor authentication.
Delays in approvals or information may affect timelines.
4. Payment Terms
Payment terms are outlined in your service agreement.
Monthly retainers are due at the start of each month. Project payments follow milestone schedules. Services begin once payment is received.
Ad spend is separate from management fees. Ad budgets go directly to platforms or are reimbursed to us if paid on your behalf.
If payment is more than 15 days late, we may pause services. After 30 days, we may terminate the agreement. Late payments may incur interest up to 1.5% per month (or the legal maximum).
Monthly fees are non-refundable once work begins. Project refunds are reviewed case by case. Please contact us before disputing any charge.
5. Content Ownership
Once paid in full, content created specifically for your business belongs to you.
However, our strategies, systems, and frameworks remain our intellectual property.
You permit us to showcase work in our portfolio unless you request otherwise.
Third-party assets (such as stock media) may have separate licensing terms.
6. Platform Compliance
We follow platform rules and advertising policies. However, platforms control final approvals.
If content is rejected, accounts are restricted, or algorithms change, we will adjust strategy, but we cannot guarantee approval or reinstatement.
We are not responsible for platform enforcement decisions.
7. Performance and Results
We commit to applying expertise, best practices, and ongoing optimization.
We do not guarantee specific results such as follower counts or sales numbers. Outcomes depend on many external factors, including market conditions, product quality, competition, and budget.
We provide regular reporting, honest feedback, and data-based recommendations.
8. Confidentiality
We treat your business information as confidential and will not share it without permission, except if required by law.
We may use anonymized performance data for case studies or reports.
9. Duration and Termination
Monthly agreements continue until either party provides 30 days’ written notice. Project agreements end when completed and paid.
If terminated, we will transfer completed work and account access. Outstanding invoices remain due.
10. Liability
Our liability is limited to the total fees paid in the 12 months before any claim.
We are not responsible for indirect damages such as lost profits.
You agree to hold us harmless for claims related to your products, services, or materials you provide.
11. Dispute Resolution
If a dispute arises, we agree to discuss the issue first.
If unresolved, we agree to attempt mediation before legal action. Any legal matters will be handled in the courts of your agreed jurisdiction.
12. General Terms
This document, along with your signed agreement, forms the full agreement between us.
Changes must be made in writing.
If one section is unenforceable, the rest remains valid.
We operate as independent contractors, not employees.
13. Contact
If you have any questions or queries, then you can contact us at:
Email: info@gleesonsocialmedia.com
Please ensure we have your correct email for official notices.
Final Note
These terms exist to keep our partnership clear, fair, and professional.
Most client relationships run smoothly. But when issues arise, having clear guidelines protects both sides.
By using Gleeson Social Media, you confirm that you have read and agreed to these Terms and Conditions.
Effective as of the date listed on this document.
